If an email bounces, this means that there is likely a permanent or temporary reason the email could not be delivered. If not stated otherwise, EmailPush system will work to send the email for up to 48 hours, however, if it cannot be delivered at that time, the email will register as "bounced". In most cases, contacts that have bounced an email can be sent to again (eg. in another campaign).
Clicking on a filter will return the log of emails that bounced in that category. An option to export will be available.
When an email is not successfully delivered by EmailPush it will be grouped into one of the following categories. Below are descriptions of each category we currently support. Detailed bounce information is available for accounts that purchase a private IP Address.
Emails with 5xx bounce error code will not be retried, while any with 4xx error code are retried automatically.
Thanks to our Subsequent Bounces feature, a contact that bounces away 7 emails in a row will be turned into Invalid status. This will help automate your sending even more and help protect your sender reputation.
Either the email address has a blocked status on your account, the email was canceled or we were unable to deliver the email within 48 hours.
The email address does not appear to exist. Receiving this error will permanently turn this contact's status to invalid.
There is something wrong with the mailbox of the recipient, eg. the mailbox is full and cannot accept more emails. Most often this means that the email account is no longer being used. EmailPush may automatically retry sending this email, depending on server's response.